Terms and Conditions for Sleep Screen


Your agreement with us:

“We” are Doctors Clinic Group Limited, a company registered in England and Wales with company number 8841773 and with our registered office at Bank Chambers, 6-10 Borough High Street, London SE1 9QQ.   

“You” are the customer who has accessed our website or called our telephone number and intends to place or has placed an order for our Products.

The following terms and conditions (“General Terms”) along with the special terms attached (“Special Terms”) and our Privacy Policy (together the “Terms”) apply to the purchase of the Product. If there is any conflict between the General Terms and the Special Terms, the General Terms shall prevail. If there is any conflict between these Terms and any terms or conditions found elsewhere on our website, or in any written or verbal confirmation between you and us, these Terms shall prevail.

In these Terms, “Product(s)” means Sleep Screen comprising the Oura Ring (the “Ring”) and annual subscription to our healthcare support services (the “Subscription”) as described in more detail here. 


You may only purchase Products from our website if you are at 18 years old. We may also refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Payment must be received prior to us processing your Order. Once payment has been received we will confirm our acceptance to you by sending you a confirmation email. The contract will only be formed on the date we send you this acceptance confirmation (the “Contract”).

Your subscription will commence on the date that we send you the acceptance confirmation and will continue for a fixed period of 12 months (the “Subscription Plan”).


After your payment has been processed and you have received an acceptance confirmation, we will arrange for your Order to be despatched. For delivery to the UK, orders will normally be dispatched by 24-hour courier on working business days. We do not dispatch or deliver on weekends and bank or public holidays.

In the event that the Product is unavailable, we will contact you to notify you of the delay and advise you of your options (including your right to cancel). We seek to despatch the Product without delay but unfortunately, we cannot guarantee delivery times. Instructions as to where the Product may be left in the absence of a signature can be taken.


The Price of the Product (including delivery charges) will be as quoted on our website at the time you submit your order. All prices are inclusive of VAT (where applicable).

Prices for the Product may change from time to time but changes will not affect any order you have already placed.  


We will only use your personal information in accordance with our Privacy Policies which are available here.

DCG’s Patient Privacy Policy

DCG’s Website Privacy Policy

We will only share your details with the third-party provider who will despatch the Products to you.


Test results and results or interpretation provided by us in relation to those results are for the purposes of information only. They may provide a guide to help you understand your health but do not constitute a clinical diagnosis. If you have any concerns regarding your health or your test results you should discuss them with a medical practitioner.


We adhere to Oura Ring’s Returns Policy from time to time which is available at

The Subscription may not be cancelled during the Subscription Period. If for any reason your monthly subscriptions are not up to date, consultations and other benefits such as discounted appointments will cease to be provided.    

Events outside our control

We will not be liable or responsible for any failure to perform or delay performance of any of our obligations that is caused by any act or event beyond our reasonable control.  


The Products you purchase from us are private use only and you agree not to use the Products for any commercial purpose. 

Nothing in these terms or conditions excludes or limits our liability as follows: (a) for fraud or fraudulent misrepresentation, (b) by the conditions implied by sections 9 to 11 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose and samples) or (c) defective products under the Consumer Protection Act 1987.  

We shall not be liable to you for any loss of profit, loss of business or revenue, loss of opportunity or loss of goodwill.

Subject to the above, our total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance of these terms and conditions, is limited to the total value of the Contract (meaning the price you paid for the Product and any additional services).


If you wish to contact us for any reason, including to make a complaint, you can contact us by telephoning our customer services team on 020 8003 8553 or by emailing us on [email protected].

If we need to contact you we will do so by email, telephone or occasionally letter using the contact details you provide to us in your Order. By providing us with your contact details you give us your consent to contact you about your Order and the services we provide. It is your responsibility to ensure your contact details are kept up to date.   

Other important terms

We may transfer our rights and obligations under these Terms to another organisation but this will not affect your rights or obligations under the Terms.

The Contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Each of the paragraphs of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 

If we fail to insist that you perform any of your obligations under the Contract or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.  

These Terms are governed by English law. This means that any claim arising out of in connection with these Terms will be decided under English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring a claim in Northern Ireland and if you are a resident of Scotland, you may also bring proceedings in Scotland.