Vitality Face-to-Face GP Consultations
As a Vitality member, you have access to 15-minute private GP consultations at any of our clinics.
Appointments are available from 9am - 5:30pm Monday to Sunday
The following services are NOT currently covered under your primary care benefit as part of your Vitality Membership: Ear Syringing, vaccinations, health screens, wound management, smear tests, ECGs, Visa Medical and Sporting Medicals.
You will now be asked to make a co-payment of £20. Any prescriptions, tests, procedures or other chargeable services will be payable in clinic. Appointments cancelled with less than 24 hours’ notice will not be eligible for a refund. Appointments cancelled with less than 24 hours’ notice will not be eligible for a refund of the £20 co-payment. Appointments are subject to our standard terms and conditions and late policy.
To book an appointment, click the button above.
- Alternatively, call us on 020 3733 5368. Simply quote "Vitality" and provide your Vitality membership number
- Lines are open from 8am-8pm on Monday to Friday and 9am-6pm on Saturday and Sunday.
Before Booking An Appointment:
- Check that this service is included on your Vitality plan on the Vitality Member Zone.
- Have your Vitality membership number to hand. You can find this on the Member Zone or on your plan documents.
During Your Consultation
The GP might issue a private prescription, offer a blood test, or request a minor diagnostic test, such as an x-ray or an ultrasound. You’ll need to pay, but you may be able to claim the cost back from your Vitality Primary Care Benefit providing you have the remaining allowance.
After Your Consultation
If the GP considers you need a referral for Specialist assessment onward or treatment, they will write an open referral letter to a Consultant. Please send a copy to [email protected]. Please ensure the letter includes your full name and membership number. Vitality will contact you with their decision. If you have any further treatment without contacting Vitality for authorisation, they may not be able to provide cover.
Please note that referrals are NOT required for you to access Physiotherapy or Talking Therapies – Please see your Vitality Member Zone for details.
Queries
You can contact Gavin Fernandes, your Account Manager, through [email protected] or +44 2039221266.
Where can I find you?
We have an extensive network of clinics across London.
Frequently Asked Questions
Transport Strikes - How can I reschedule my GP appointment?
Transport Strikes
If you have a face to face appointment booked during the planned transport strikes, we ask that you check your journey in advance and allow plenty of additional time to travel to your consultation.
Planned strike days across some train, tube and bus networks will be disrupted. Please note, that on days either side of planned strikes there is also likely to be some disruption to services.
To reschedule your appointment, use the link provided in your booking confirmation email.
Why do I need to make payment before my GP appointment?
We ask all patients to make a payment in advance of their appointment to guarantee their booking. Our clinics are very busy and we want to make sure that we are not holding appointments where these are not needed.
You’ll now be asked to make a co-payment of £20 at the time of booking to secure your appointment. Any prescriptions, tests, procedures or other chargeable services will be payable in clinic. You’ll also be asked to add your Vitality membership number to the booking form. Appointments cancelled with less than 24 hours’ notice will not be eligible for a refund of the £20 co-payment. Appointments are subject to our standard terms and conditions and late policy.
Can I cancel a clinic appointment?
Yes, but please note cancellations are subject to our standard Terms & Conditions.
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