TERMS AND CONDITIONS FOR OUR PRODUCTS
Your agreement with us:
“We” are Doctors Clinic Group Limited, a company registered in England and Wales with company number 8841773 and with our registered office at Bank Chambers, 6-10 Borough High Street, London SE1 9QQ.
“You” are the customer who has accessed our website or called our telephone number and intends to place or has placed an order for our Products.
The following terms and conditions along with our Privacy Policy (“Terms”) apply to the purchase of the Product. If there is any conflict between these Terms and any terms or conditions found elsewhere on our website, or in any written or verbal confirmation between you and us, these Terms shall prevail.
In these Terms, “Product(s)” means Brunel Health food intolerance testing kit and Atlas Biomed microbiome testing kit.
Orders
You may only purchase Products from our website if you are at 18 years old. We may also refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
Payment must be received prior to us processing your Order. Once payment has been received we will confirm our acceptance to you by sending you a confirmation email. The contract will only be formed on the date we send you this acceptance confirmation (the “Contract”).
Delivery
After your payment has been processed and you have received an acceptance confirmation, we will arrange for your Order to be despatched. For delivery to the UK, orders will normally be dispatched by 24-hour courier on working business days. We do not dispatch or deliver on weekends and bank or public holidays.
In the event that the Product is unavailable, we will contact you to notify you of the delay and advise you of your options (including your right to cancel). We seek to despatch the product without delay but unfortunately, we cannot guarantee delivery times. Instructions as to where the Order may be left in the absence of a signature can be taken.
Price
The Price of the Product (including delivery charges) will be as quoted on our website at the time you submit your order. All prices are inclusive of VAT (where applicable).
Prices for the Product may change from time to time but changes will not affect any order you have already placed.
Privacy
We will only use your personal information in accordance with our Privacy Policy which is available at https://www.londondoctorsclinic.co.uk/terms-conditions/. We will only share your details with the third-party provider who will despatch the Products to you.
Results
Test results and results or interpretation provided by us in relation to those results are for the purposes of information only. They may provide a guide to help you understand your health but do not constitute a clinical diagnosis. If you have any concerns regarding your health or your test results you should discuss them with a medical practitioner.
Cancellation rights
You may cancel your order at any time before the Product has been despatched and receive a full refund.
Once the product has been despatched, you have up to 30 days to cancel the order. If you return the Product complete, unused and undamaged we will give you a full refund. We will offer a full refund if the Product is defective.
Your legal right to cancel the agreement starts from the date you receive the email confirmation of your Order.
To cancel an Order please contact us on accordance with our details below stating that you wish to cancel the Order and the reason for your cancellation. If you send us your cancellation by email, then the cancellation is effective from the date you sent us the email.
If you cancel your Contract within the cancellation period and you are entitled to a refund we will refund the price you paid for the Product (a) within 7 business days of receiving a cancellation request if the Product has not been despatched; or within 7 business days of the return of the Product if the Product has been despatched.
Events outside our control
We will not be liable or responsible for any failure to perform or delay performance of any of our obligations that is caused by any act or event beyond our reasonable control.
Liability
The Products you purchase from us are private use only and you agree not to use the Products for any commercial purpose.
Nothing in these terms or conditions excludes or limits our liability as follows: (a) for death or personal injury caused by our negligence, or (b) for fraud or fraudulent misrepresentation, (c) by the conditions implied by sections 9 to 11 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose and samples) or (d) defective products under the Consumer Protection Act 1987.
We shall not be liable to you for any loss of profit, loss of business or revenue, loss of opportunity or loss of goodwill.
Subject to the above, our total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance of these terms and conditions, is limited to the total value of the Contract (meaning the price you paid for the Product and any additional services).
Contact
If you wish to contact us for any reason, including cancelling an Order or to make a complaint, you can contact us by telephoning our customer services team on 020 8003 8553 or by emailing us on [email protected].
If we need to contact you we will do so by email, telephone or occasionally letter using the contact details you provide to us in your Order. By providing us with your contact details you give us your consent to contact you about your Order and the services we provide. It is your responsibility to ensure your contact details are kept up to date.
Other important terms
We may transfer our rights and obligations under these Terms to another organisation but this will not affect your rights or obligations under the Terms.
The Contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the paragraphs of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under the Contract or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
These Terms are governed by English law. This means that any claim arising out of in connection with these Terms will be decided under English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring a claim in Northern Ireland and if you are a resident of Scotland, you may also bring proceedings in Scotland.