See an Online Doctor nationwide from any device
Same day appointments with no need to switch from your NHS GP
HOW ONLINE DOCTORS CONSULTATIONS WORK
1 Book your video consultation online
2 Receive a confirmation email with the video link
3 Click the link to start the consultation
4 Video chat with one of our GPs
See an online doctor for only £25
Simple and efficient!
"No waiting, got medication on the spot. Very efficient."
"Easy to book and super helpful GP."
Frequently Asked Questions
How it works?
DO I NEED TO DOWNLOAD AN APP?
Nope! The booking link works in your browser (Chrome, Edge, Firefox & Safari) so no need to download anything.
If you’re using an iPhone please make sure you’re running on at least iOS 11.4. to see a doctor online
HOW LONG IS THE APPOINTMENT?
The appointment is 10 minutes.
How can we help?
You can use us the same way you would any GP. We can provide medical advice, online prescriptions, referrals, sick notes and blood tests (yes, really!).
From skin conditions to sexual health complaints, to stomach and digestive problems to respiratory tract infections to headaches ,to mental health concerns. We’ve got you covered.
WHAT IF I NEED TO SEE A DOCTOR FACE TO FACE AFTER MY VIDEO APPOINTMENT?
Easy! We’ll book you into the clinic that suits you, at a time that suits you. We can usually arrange for you to see the same GP too.
WILL I HAVE TO PAY FOR A FOLLOW UP FACE TO FACE APPOINTMENT?
Yes, but we’ll throw in a discount for any face to face follow up that is a direct result of a video appointment, as recommended by your GP online.
HOW MUCH DOES IT COST?
A 10-minute video appointment costs £25. Additional costs will be charged for referrals, sick notes, blood tests and prescriptions online.
WHAT IF THE VIDEO DOESN’T WORK?
We recommend you test your device is compatible before the consultation, but if you have followed our recommendations and there’s a problem during the consultation then we’ll refund you the cost.
Prescriptions, sick notes & referrals
As well as offering medical advice, we also provide everything else your normal GP would.
I NEED A PRESCRIPTION
No problem! There is a fee of £8 for online prescriptions. We can either post your prescription to you, share it with you on our patient portal or send it directly to your pharmacy of choice.
I NEED A REFERRAL/LETTER
Easy! Private referrals and letters can be posted or shared via the patient portal for you to download so you can access the next stage of treatment with little or no wait. There is a fee of £10 for online doctors referrals or letters.
I NEED A SICK NOTE
Been under the weather? We’re here to help. If appropriate, our online GPs can write you a sick note and either post it directly to you or share it via the patient portal. There is a fee of £10 for online sick notes.
WHERE DO I GET MY DOCUMENTS?
The patient portal is where we securely store all your prescriptions, invoice and any letters or consultation notes that our doctor wants to share with you. When something new is added to the portal you will receive an email notification with a private link. You log on to the patient portal via your own secure link and using your date of birth.
I ALSO NEED A BLOOD TEST, CAN YOU HELP?
Of course! We can arrange for you to do a walk-in blood test at our partner clinic The Doctors Laboratory or arrange for a nurse to do a home visit. For some blood tests we can send a finger prick sample to your address.
HOW MUCH DOES IT COST?
The doctor will talk you through the different options and costs.
Our GPs provide care for all the family and have years of experience treating children of all ages.
MY CHILD IS UNDER 16
We see children under 16 but we are legally unable to provide medical advice to under 16s without parental supervision. The appointment must be booked using the parent or guardian’s details. The child must also be accompanied by a parent or guardian with a valid form of photo ID during the online doctor consultation.
WHAT ABOUT OVER 16S?
For children over 16, the parent or guardian must book the appointment using their details and provide photographic ID to confirm they have given permission for the child to consult with the doctor online. After this the child can continue the consultation without the parent or guardian present.
MY VIDEO ISN’T DISPLAYING
This is a new product for us which means we’re still ironing out some kinks! At the beginning of the appointment when you see a blank screen, this is just while we wait for the doctor to connect.
At the moment the booking link will not work if you open it directly within the Gmail app. Please copy and paste the link into your browser and then it will work like a dream. We are working hard to fix this!
USING AN IPHONE?
Please make sure you have the latest operation systems offered for your phone.
IT STILL ISN’T WORKING
Please check your internet bandwidth and your 4G connection. You can do this by typing “internet speed test” into Google and following the instructions.
Please also note that this does not work on internet explorer.
Don’t worry, if we’re having technical issues on our side we will offer you a full refund! Feel free to call us on 020 7183 0729 if you have any further queries.
I CAN’T HEAR YOU
Make sure your microphone is switched on. Please note that different operation systems and programmes have different symbols for microphone being on or off.
Need to cancel? It happens!
If you cancel your appointment 24 hours before it starts, then you benefit from a full refund.
If you cancel your appointment within the 24-hour period before it starts, then you will be liable to pay the cost of the consultation as per our T&Cs. You can read them in full detail here.
If you want to reschedule call us on 0203 553 0266.
Live in London?
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VIDEO APPOINTMENTS ARE AVAILABLE WEEKDAYS FROM 6AM TO 8PM.
Online doctor appointments on weekends and Bank Holidays are available from 9am to 5pm.
Please note times are subject to availability.
OUR INTERNATIONAL VIDEO SERVICE OFFERS MEDICAL ADVICE FROM UK DOCTORS WHEN YOU'RE ABROAD.
Simply book online as usual and speak to a doctor via video link on your smartphone or tablet.
Please note we are unable to provide prescriptions abroad at this time. This service is available globally, excluding Canada and the USA.