SAME DAY APPOINTMENTS WITH NO NEED TO SWITCH FROM YOUR NHS GP
Book an appointment: Be seen anywhere at a time that suits you
Talk to a doctor: Speak face to face with one of our GPs via our website
It’s that simple: Receive prescriptions, medical advice, referrals & more
HOW IT WORKS
1 Book your video consultation online
2 Receive a confirmation email with the video link
3 Click the link to start the consultation
4 Video chat with one of our GPs
SEE A DOCTOR FOR ONLY £25
“No waiting, got medication on the spot. Very efficient.”
“Easy to book and super helpful GP.”
To book a video appointment you follow the same steps as booking a face-to-face appointment. Simply choose the time that suits you and fill in your details. Once it’s booked we’ll send you a confirmation email with your video booking link. That’s it!
DO I NEED TO UNREGISTER FROM MY NHS GP?
Of course not. You can stay registered with your NHS GP and still use our video appointments service whenever you want.
DO I NEED TO DOWNLOAD AN APP?
Nope! The booking link works in your browser (Chrome, Edge, Firefox & Safari) so no need to download anything.
If you’re using an iPhone please make sure you’re running on at least iOS 11.4.
HOW LONG IS THE APPOINTMENT?
The appointment is 10 minutes.
You can use us the same would any GP. We can provide medical advice, prescriptions, referrals, sick notes and blood tests (yes, really!).
From skin conditions to sexual health complaints to stomach and digestive problems to respiratory tract infections to headaches to mental health concerns. We’ve got you covered.
WHAT IF I NEED TO SEE A DOCTOR FACE TO FACE AFTER MY VIDEO APPOINTMENT?
Easy! We’ll book you into the clinic that suits you, at a time that suits you. We can usually arrange for you to see the same GP too.
WILL I HAVE TO PAY FOR A FOLLOW UP FACE TO FACE APPOINTMENT?
Yes, but we’ll throw in a discount for any face to face follow up that is a direct result of a video appointment, as recommended by your doctor.
HOW MUCH DOES IT COST?
A 10-minute video appointment costs £25. Additional costs will be charged for prescriptions, referrals, sick notes and blood tests.
WHAT IF THE VIDEO DOESN’T WORK?
We recommend you test your device is compatible before the consultation, but if you have followed our recommendations and there’s a problem during the consultation then we’ll refund you the cost.
As well as offering medical advice, we also provide everything else your normal GP would.
I NEED A PRESCRIPTION
No problem! There is a fee of £8 for prescriptions. We can either post your prescription to you, share it with you on our patient portal or send it directly to your pharmacy of choice.
I NEED A REFERRAL/LETTER
Easy! Private referrals and letters can be posted or shared via the patient portal for you to download so you can access the next stage of treatment with little or no wait. There is a fee of £10 for referrals or letters.
I NEED A SICK NOTE
Been under the weather? We’re here to help. If appropriate, our GPs can write you a sick note and either post it directly to you or share it via the patient portal. There is a fee of £10 for sick notes.
WHERE DO I GET MY DOCUMENTS?
The patient portal is where we securely store all your prescriptions, invoice and any letters or consultation notes that doctor wants to share with you. When something new is added to the portal you will receive an email notification with a private link. You log on to the patient portal via your own secure link and using your date of birth.
I ALSO NEED A BLOOD TEST, CAN YOU HELP?
Of course! We can arrange for you to do a walk-in blood test at our partner clinic The Doctors Laboratory or arrange for a nurse to do a home visit. For some blood tests we can send a finger prick sample to your address.
HOW MUCH DOES IT COST?
The doctor will talk you through the different options and costs.
Our GPs provide care for all the family and have years of experience treating children of all ages.
MY CHILD IS UNDER 16
We see children under 16 but we are legally unable to provide medical advice to under 16s without parental supervision. The appointment must be booked using the parent or guardian’s details. The child must also be accompanied by a parent or guardian with a valid form of photo ID during the consultation.
WHAT ABOUT OVER 16S?
For children over 16, the parent or guardian must book the appointment using their details and provide photographic ID to confirm they have given permission for the child to consult with the doctor. After this the child can continue the consultation without the parent or guardian present.
MY VIDEO ISN’T DISPLAYING
This is a new product for us which means we’re still ironing out some kinks! At the beginning of the appointment when you see a blank screen, this is just while we wait for the doctor to connect.
At the moment the booking link will not work if you open it directly within the Gmail app. Please copy and paste the link into your browser and then it will work like a dream. We are working hard to fix this!
USING AN IPHONE?
Please make sure you have the latest operation systems offered for your phone.
IT STILL ISN’T WORKING
Please check your internet bandwidth and your 4G connection. You can do this by typing “internet speed test” into Google and following the instructions.
Please also note that this does not work on internet explorer.
Don’t worry, if we’re having technical issues on our side we will offer you a full refund! Feel free to call us on 020 7183 0729 if you have any further queries.
I CAN’T HEAR YOU
Make sure your microphone is switched on. Please note that different operation systems and programmes have different symbols for microphone being on or off.
Need to cancel? It happens!
If you cancel your appointment 24 hours before it starts, then you benefit from a full refund.
If you cancel your appointment within the 24-hour period before it starts, then you will be liable to pay the cost of the consultation as per our T&Cs. You can read them in full detail here.
If you want to reschedule call us on 020 7183 0729.